Refund policy

When purchasing products via our website you always have a right to return the product within 14 days from the time of your receipt of the product(s) pursuant to the Danish Consumer Contract Act (the cooling off-period). 

If you wish to exercise your right of return you must notify us no later than 14 days from the date of you taking possession of the product. Notification can take place by sending us an e-mail with your name, order number, and a clear statement that you wish to exercise your right of return on all or part of your order. If you wish to return your product, please contact us on customerservice@luxwi.com. 

The returned product(s) must be sent to Inex Watches address [Grusbakken 14, 2820 Gentofte, Denmark]. The return must be carried out without undue delay and no later than 14 days from the time of you notifying us that you wished to exercise your right of return. You cannot exercise your right by refusing to accept delivery of the product without giving us express notification hereof. 

Please note that if you exercise your right of return, you are liable for the delivery costs from you to us. The product must be returned in the same condition as you received it. You will not be reimbursed for the full purchase price if the product returned to us has depreciated due to your handling or while in your care. Once we receive the returned product, we will verify the condition of the product and contact you by e-mail regarding how your refund will take place.